The owner of the online store www.akvator.ee (hereinafter the online store) is Akvator OÜ(registry code 16118643), located at Remmelga 3, City of Pärnu, Pärnu County 80012.
- Validity of sales contract, product and price information
The terms of sale apply to the purchase of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. Indicated prices do not include delivery fees. The delivery fee will not be added if the customer buys the goods during the free delivery campaign period. All the prices of goods sold in the online store are in euros and include VAT.
The amount of the delivery fee depends on the buyer’s location and the method of delivery. The amount of the delivery fee is shown during order finalisation.
Information about the goods is displayed directly next to the goods in the online store.
- Order finalisation
To order goods from the online store, add the desired products to your shopping cart. To finalise the order, fill in the required information fields and select a suitable delivery method. After this, you will be shown the total price for the order, which can be securely paid using any of the following payment methods:
- Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele
- Visa/Mastercard card payments
- Latvian bank links: Swedbank, SEB, Citadele and Luminor
NB! When paying by bank link, be sure to click on ‘Back to merchant’ after making the payment.
Payments are mediated by Montonio Finance, UAB. All payments are made outside of the online store, in a secure environment: either in the secure environment of the respective bank when paying via bank link, or in the secure environment of Montonio Finance, UAB when paying by credit card. The customer’s bank and credit card details are not accessible to the seller. The sales contract shall enter into force from the receipt of the amount payable on the bank account of the online store.
The owner of the online store is the controller of personal data and transmits personal data necessary for making payments to the data processor Montonio Finance, UAB.
If the ordered goods cannot be delivered due to being out of stock or for any other reason, the buyer shall be notified at the earliest opportunity and the received payment (including delivery costs) shall be returned to the buyer as soon as possible, but no later than within 14 days from sending the notice.
Goods are delivered to the following countries: Estonia
To receive the goods, the buyer has the following options: Omniva parcel terminals, Itella parcel terminals, picking up from the store.
Delivery costs shall be borne by the buyer and are indicated next to the delivery method.
Shipments within Estonia are generally delivered to the location specified by the buyer within 7 working days from the entry into force of the sales contract. Shipments outside Estonia are delivered within 14 calendar days.
In exceptional cases, the goods may be delivered within up to 45 calendar days.
- Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the sales contract concluded with the online store within 14 days.
The right of withdrawal does not apply to legal persons.
In order to be eligible to use the 14-day right of withdrawal, the ordered goods must not be used in any manner other than that which is necessary to establish the nature, characteristics and functioning of the goods, similar to what is allowed for testing the goods at a physical store.
The returned goods must be in the original packaging. The packaging of the goods must be intact and clean. The commercial appearance of the product must be completely preserved.
If the goods have been used for purposes other than those necessary to establish the nature, characteristics and functioning of the goods, or if they have signs of use or wear, the online store has the right to reduce the amount refunded by the diminished value of the goods.
To return purchased goods, the buyer must submit an application for withdrawal from the purchase, the form for which is available HERE. The application must be sent by e-mail to email@example.com no later than within 14 days of receipt of the goods.
The cost of returning the goods shall be borne by the buyer, except if the reason for the return is that the returned goods do not correspond to the order (e.g., wrong or defective product).
The buyer must return the goods within 14 days after the submission of the application, or provide proof that they have transferred the goods to the carrier within this period.
Upon receipt of the returned goods, the online store shall return to the buyer immediately, but no later than within 14 days from the receipt of the application for withdrawal, all the payments received from the buyer under the contract.
The online store has the right to refuse to refund the buyer until the goods which are the object of the contract have been returned or until the buyer has provided proof that they have sent the goods back, whichever is the earliest.
If the buyer has expressly opted for a delivery method other than the least expensive standard delivery method offered by the online store, the online store shall not be required to reimburse the buyer for the costs which exceed the costs relating to the standard delivery method.
The online store has the right to withdraw from the sales transaction and require the buyer to return the goods, if the price of the goods was marked significantly below the market value of the goods due to an error.
- Right to file a complaint
The online store shall be liable to the buyer for any defects and non-conformities of the goods with the terms of the contract which existed at the time of delivery and became apparent within two years of the delivery of the goods to the buyer. Therein, it shall be presumed that any defect which becomes apparent within the first week of the delivery of the goods to the buyer already existed at the time of delivery. The rebuttal of this presumption shall be the duty of the online store.
Upon discovery of a defect, the buyer has the right to contact the online store at the latest within one month by e-mail at firstname.lastname@example.org.
The online store shall not be liable for defects that have arisen after the delivery of the goods to the buyer.
If goods bought from the online store have defects for which the online store is liable, the online store shall repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall refund the buyer for all costs incurred under the sales contract.
The online store shall reply to consumer complaints in writing or in a format which can be reproduced in writing within 15 days.
- Direct marketing and the processing of personal data
The online store uses the personal data submitted by the buyer only for the purposes of processing the order and shipping the goods to the buyer. In order to have the goods delivered to the buyer, the online store needs to transmit the personal data to the delivery service provider.
The online store shall only send newsletters and offers to the buyer’s e-mail address if the buyer has expressed their willingness by entering their e-mail address on the website and indicating that they wish to receive direct e-mail messages.
The buyer may unsubscribe from e-mail offers and newsletters at any time by notifying the company by e-mail or following the instructions provided in such e-mails.
- Settlement of disputes
Complaints concerning the online store may be submitted by e-mail to email@example.com
If the buyer and the online store are unable to settle the dispute by agreement, the buyer may contact the Consumer Disputes Committee. The terms for the procedures can be found and applications can be submitted HERE. The Consumer Disputes Committee has jurisdiction to settle any disputes arising from contracts concluded between a buyer and the online store. Buyer complaints are reviewed by the Committee free of charge.
Buyers may also turn to the consumer dispute resolution platform of the European Union.
The online store www.akvator.ee is liable to the customer and the customer is liable to the online store www.akvator.ee for any damages caused to another party by the violation of these terms and conditions in the cases and to the extent provided by the legislation in force in the Republic of Estonia.
The online store www.akvator.ee shall not be liable for any damages caused or delay in delivery of the goods to the customer if this was caused by a circumstance that Akvator OÜ was unable to influence and the occurrence of which Akvator OÜ did and could not foresee (force majeure).